Shipping and Delivery
All orders are dispatched within 3 business days from Sydney, Australia.
During busy times of the year and sales events, it may take up to 5 business days for your order to be dispatched.
If you need your order urgently, please contact us and we will do our best to accommodate your request.
Pre-orders will be dispatched in the timeframe stated on the product page. If ordering in-stock items and pre-orders within the same order, we will wait for all items to be available before shipping the order. We suggest placing pre-orders separately if you would like in-stock items to be dispatched first.
Australia & NZ:
FREE standard shipping on orders over $100AUD
$10 standard shipping fee applies to orders under $100AUD.
Please allow 2-6 business days for standard delivery to most metro areas once dispatched.
$8 express shipping on orders over $100AUD
$15 express shipping fee applies to orders under $100AUD.
Please allow 1-4 business days for express delivery to most metro areas once dispatched.
Orders are sent via Australia Post.
Occasionally there are disruptions within the Australia Post network. For the latest delivery times to your location, please see the Australia Post website.
UK:
FREE shipping on orders over £80GBP
For orders under £80GBP, shipping fees vary depending on the order weight and are quoted during the checkout process.
Please allow 2-4 business days for delivery to most metro areas once dispatched.
Orders are sent via DHL Express. VAT is included in the product price and duties are calculated during checkout for your convenience. No additional payments will be required to have your parcel delivered. Please note, DHL Express cannot deliver to PO boxes.
USA and Rest of World:
FREE shipping on orders over $100USD
For orders under $100USD, shipping fees vary depending on the order weight and destination and are quoted during the checkout process.
Please allow 2-4 business days for delivery to most metro areas once dispatched.
Orders are sent via DHL Express. Packages may be subject to delays and/or additional taxes and duties when shipped to the USA and 'rest of world' countries. As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. Please note, DHL Express cannot deliver to PO boxes.
Rest of World: Austria, Belgium, Bulgaria, Canada, China, Cyprus, Czechia, Denmark, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey, Hong Kong SAR, India, Indonesia, Ireland, Japan, Jersey, Laos, Latvia, Lithuania, Luxembourg, Macao SAR, Malaysia, Malta, Mexico, Monaco, Netherlands, Norway, Papua New Guinea, Philippines, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, Vatican City, Vietnam.
Please note:
Some products, such as clearance items, cannot be shipped internationally.
A redelivery fee ($10AUD in Australia/NZ, £30 in UK, $40USD in USA and Rest of World) will apply for the following reasons:
- Entering an invalid address at checkout, causing your order to be sent back to us.
- Not picking up your item from the post office or courier depot, causing your order to be sent back to us.