Returns Policy

Change of Mind Returns - Australia & NZ

You can return items that were purchased from our website (www.stoddity.com) and that were shipped to an address in Australia or NZ for store credit as long as you comply with the following conditions:

• Item/s must be returned within 14 days of receiving them, together with proof of purchase and a return reference number, which can be obtained by contacting us.
• Item/s must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
• Only full-priced items can be returned. Items purchased during a sale, gift cards, mystery boxes, samples, seconds and clearance items are not eligible for change of mind returns.
• You are responsible for any costs associated with returning the item/s to us, such as postage. We suggest using a trackable shipping service and/or purchasing shipping insurance, as we are not responsible for items that are damaged or lost in transit.
• Please allow up to 5 working days for any store credit to be processed once the item/s have been received by us.

Change of Mind Returns - UK and EU

You can return items purchased from our website (www.stoddity.com) and that were shipped to an address in the UK or EU for a refund or store credit as long as you comply with the following conditions:

• Please tell us within 14 days of receiving the item/s that you would like to return them, you then need to send the item/s back to us within 14 days together with proof of purchase and a return reference number, which can be obtained by contacting us.
• Item/s must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
• Personalised items cannot be returned.
• You are responsible for any costs associated with returning the item/s to us, such as postage. We suggest using a trackable shipping service and/or purchasing shipping insurance, as we are not responsible for items that are damaged or lost in transit.
• Please allow up to 5 working days for any refunds or store credit to be processed once the item/s have been received by us.

Change of Mind Returns - USA and Rest of World

• We do not offer change of mind returns for items shipped to an address outside of Australia, NZ, UK or EU. Please choose carefully and contact us if you have any questions before purchasing.

Received Something Faulty?

In the rare instance you have received something faulty, our friendly customer service team are here to assist you promptly. Please contact us as soon as you notice something is not right and we will provide you with a solution and instructions depending on your situation. Generally, the solution offered will either be a repair, replacement or refund.