Returns Policy

At a Glance

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Change of Mind Conditions

These apply to every eligible region:

• Item/s must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
• Only full-priced items can be returned. Items purchased during a sale, items with permanent personalisation, gift cards, mystery boxes, samples, seconds and clearance items are not eligible.
• You'll need proof of purchase and a return reference number, which you can get by contacting us.
• You're responsible for return postage costs. We suggest a trackable shipping service and/or shipping insurance, as we're not responsible for items damaged or lost in transit on their way back to us.
• Please allow up to 5 working days for store credit or refunds to be processed once we've received the item/s.

Region Specifics

Australia
Let us know within 14 days of receiving your item/s. Eligible items are returned for store credit.

New Zealand, United States, United Arab Emirates, Singapore, Japan & Hong Kong
Let us know within 14 days of receiving your item/s. Eligible items are returned for store credit. Duties or taxes paid are not recoverable through this return.

European Union
Tell us within 14 days of receiving your item/s that you'd like to return them, then send the item/s back to us within 14 days. Eligible items are returned for a refund or store credit. Duties or taxes paid are not recoverable through this return.

Rest of World
We don't currently offer change of mind returns outside the regions above. Please choose carefully, and contact us if you have any questions before purchasing.

Received Something Faulty or Damaged?

Our friendly customer service team is here to help. Contact us as soon as you notice something isn't right, and we'll sort out a solution.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a fault is minor, we'll provide an appropriate remedy, which may include a repair, replacement, store credit or refund. Where a fault amounts to a major failure, you can choose between a refund or a replacement in accordance with the Australian Consumer Law.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Last updated: 3 August 2026