Changed your mind?
You can return items for a refund or store credit as long as you comply with the following conditions:
- Item(s) must be returned within 10 days of receiving them, together with proof of purchase and a return reference number, which can be obtained by contacting us.
- Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
- Gift cards, sale, samples, seconds and clearance items are not eligible for change of mind returns.
- If you request a refund, the purchase price (excluding any shipping costs and a $10AUD restocking fee per item) will be refunded to you using your original payment method, once we have received the returned item(s) back and confirmed that it meets the conditions above.
- If you request store credit, we will waive the $10AUD restocking fee(s). The purchase price (excluding any shipping costs) will be given to you as store credit, once we have received the returned item(s) back and confirmed that it meets the conditions above.
- You are responsible for any costs associated with returning the item(s) to us, such as postage. We suggest using a trackable shipping service and/or purchasing shipping insurance, as we are not responsible for items that are damaged or lost in transit.
- Please allow up to 5 working days for any refunds/gift cards to be processed once the item(s) have been received by us.
Received something faulty?
If you have received something faulty, we are really sorry. Our friendly customer service team will assist you promptly. Please contact us as soon as you notice something is not right and we will provide you with a solution and instructions depending on your situation. Generally, the solution offered will either be a repair, replacement or refund. We will cover return shipping costs for any faulty items when you use a pre-approved postage service listed in the instructions provided (Australian customers only). Please allow up to 5 working days for any refunds to be processed once the item(s) have been received by us.