Changed your mind?
You can return items for a refund or store credit as long as you comply with the following conditions:
- Item(s) must be returned within 10 days of purchase, together with proof of purchase and a return reference number, which can be obtained by contacting us.
- Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
- Gift cards, personalised products, sale, clearance and seconds items are not eligible for a refund if you change your mind.
- If you request a refund, the purchase price (excluding any shipping costs and a $10AUD restocking fee per item) will be refunded to you using your original payment method, once we have received the returned item(s) back and confirmed that it meets the conditions above.
- If you request store credit, we will waive the $10AUD restocking fee(s). The purchase price (excluding any shipping costs) will be given to you as a gift card with a 6 month expiry, once we have received the returned item(s) back and confirmed that it meets the conditions above.
- You are responsible for any costs associated with returning the item(s) to us, such as postage. We suggest using a trackable shipping service and/or purchasing shipping insurance, as we are not responsible for items that are damaged or lost in transit.
- Please allow up to 10 working days for refunds/gift cards to be processed.
Received something faulty?
If you received something faulty, we are really sorry. Our friendly customer service team will assist you promptly. Please contact us as soon as you notice something is not right and we will provide you with a solution and instructions depending on your situation. Generally, the solution offered will either be a repair, replacement or refund. We will cover return shipping costs for any faulty items when you use a pre-approved postage service listed in the instructions provided (Australian customers only). Please allow up to 10 working days for any refunds to be processed.