Changed your mind?
You can return items purchased from our website (www.stoddity.com) for a refund or store credit as long as you comply with the following conditions:
- Item/s must be returned within 10 days of receiving them, together with proof of purchase and a return reference number, which can be obtained by contacting us.
- Item/s must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
- Only full-priced items can be returned. Gift cards, mystery boxes, sale, samples, seconds and clearance items are not eligible for change of mind returns.
- International orders (orders with a shipping address outside of Australia) are not eligible for change of mind returns, so please choose carefully and contact us if you have any questions before purchasing.
- If you request a refund, the purchase price (excluding any shipping costs and a $10AUD restocking fee per item) will be refunded to you using your original payment method, once we have received the returned item/s back and confirmed that it meets the conditions above.
- If you request store credit, we will waive the $10AUD restocking fee/s. The purchase price (excluding any shipping costs) will be given to you as store credit in the form of a gift card, once we have received the returned item/s back and confirmed that it meets the conditions above.
- You are responsible for any costs associated with returning the item/s to us, such as postage. We suggest using a trackable shipping service and/or purchasing shipping insurance, as we are not responsible for items that are damaged or lost in transit.
- Please allow up to 5 working days for any refunds/gift cards to be processed once the item/s have been received by us.
Received something faulty?
In the rare instance you have received something faulty, our friendly customer service team are here to assist you promptly. Please contact us as soon as you notice something is not right and we will provide you with a solution and instructions depending on your situation. Generally, the solution offered will either be a repair, replacement or refund. We will cover return shipping costs and provide you with a prepaid shipping label (Australian customers only). If a refund is offered, please allow up to 5 working days for the refund to be processed once the item/s have been received by us.